Disclaimer: This Frequently Asked Questions (FAQ) is subject to ongoing updates and revisions. The finalized version will be made available before the official launch of BIMB Mobile and BIMB Web.

Frequently Asked Questions

Introduction
Account Management & Security
Transfer
Payments
Services
Setup and Login
Miscellaneous
Introduction
Switch to the BIMB Web and BIMB Mobile
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Overview BIMB Mobile
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Overview BIMB Web
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Account Management & Security
Profile Updates
⬤
What if my current profile information remains unchanged from the previous information?
If the information listed in your profile is the same, then verify the information by accepting the declaration and submit to confirm profile is in order.
⬤
Can I update my profile later?
Yes, until you have successfully updated your profile, you will continue to receive repeated prompts with the same message.
⬤
What should I do if I mistakenly update my information?
You can re-update your profile. Login to BIMB Web > Click ‘Settings’ > select ‘Update Profile’.
⬤
What should I do when I see this message “Please update your profile information”?
You should update your profile information through the BIMB Web if you receive the message.
⬤
Why should I update my profile?
You should update your profile to ensure that your information is kept current and accurate. This is aimed to ensure a seamless user experience and avoid any potential issues or limitations that may arise from having outdated profile information.
Vulnerable Customers
⬤
Why do I receive this message when I try to register for BIMB Web? “Thank you for your interest in Internet Banking. We are sorry to inform that your Internet Banking registration can only be done by a branch. Kindly visit the nearest branch to proceed”.
In order to protect the safety and security of our customers, we have imposed an additional control by allowing these customers to register for Internet Banking ONLY after visiting any Bank Islam branch. For further action, please visit any of our branch for ID verification to enable Internet Banking registration.
Manage Account
⬤
Can I change mailing address for all my products with Bank Islam via BIMB Web?
Currently, change of mailing address function via BIMB Web is only applicable for individual current account, saving account, transactional investment account and financing account. This function is not applicable for Term Deposit-i Tawarruq (TDT-i) and Wafiyah Investment Account.
⬤
Once I have performed my BIMB Web transactions, can I have a transaction copy for my own record? How do I get my BIMB Web transaction copy?
Yes, you can. You may print a copy by clicking” Print” at the confirmation screen or you may also view our BIMB Web Transaction History which keeps your transaction for the last 3 months.
⬤
What is the transaction limit for the services available on BIMB Web?
Click below to find out more.
Take me there
⬤
I have successfully registered for my BIMB Web access, but a message appears on the screen which says, “Please update your mobile number at the nearest Bank Islam branch to perform financial transactions.”. What should I do?
You need to update your mobile number at your nearest Bank Islam branch.
⬤
How do I register my mobile number?
You can register, change or update your mobile number online or at any Bank Islam branch.
⬤
How do I change my daily online transaction limit?
  1. Login toBIMB Web and click “Settings”.
  2. Select “Transaction Limit Maintenance”.
  3. Enter your new Transaction Limit.
  4. Proceed with the instructions on the screen to complete the request.
⬤
Can I register an overseas mobile number?
Yes.
⬤
Can I change my mailing address for my individual account?
Yes, please login to BIMB Web > Click ‘Settings’ > select ‘Change Mailing Address’
⬤
Why do I receive an SMS after performing BIMB Web FIRST TIME USER registration?
The SMS is sent to you as a verification that you have successfully registered for BIMB Web. If you do not receive any SMS after your FIRST TIME USER registration, you need to register your mobile phone number at your nearest Bank Islam branch.
⬤
Can I change my mailing address for my joint account?
No. Please visit any branch if you wish to change your mailing address for joint account
⬤
Can I download e-statement from BIMB Mobile?
e-statement service will be available soon. Alternatively, you can download it through Bank Islam BIMB Web.
Online Access Activation
⬤
Who is required to perform activation for online access?

Activation is required for:

  1. New users who have recently registered for BIMB Web.
  2. Existing customers of BIMB Web who are new users of the BIMB Mobile app.
  3. Existing customers of BIMB Web who have installed the BIMB Mobile app on a new mobile device.

Note: Existing users who are already using these services are not required to perform activation.

⬤
What is online access activation?
Online access activation is a security measure implemented to ensure that only authorized users can access their banking transactions through BIMB Web and BIMB Mobile. It adds an extra layer of protection to safeguard your financial information.
⬤
How do I activate my online access?

You need to complete the required steps for first-time setup for Internet Banking or GO by Bank Islam before you can activate your online access.

You can activate your online access through any of these three options:

Go to any Bank Islam ATM/CRM:

  1. Insert your debit or credit card into the ATM/CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select ‘Online Access Activation’.
  5. Complete the activation process.

Visit any Bank Islam branch:

  1. Fill out and submit the Activation Request Form.
  2. The branch will process your activation request.

Email Contact Center:
This option is available specifically for overseas customers. Please email Bank Islam Contact Center at contactcenter@bankislam.com.my or for instant support, connect with Chatbot Adam at www.bankislam.com.

Note: The cooling-off period starts immediately after the activation process has been successfully completed.

Manage Account
⬤
Can I change mailing address for all my products with Bank Islam via BIMB Web?
Currently, change of mailing address function via BIMB Web is only applicable for individual current account, saving account, transactional investment account and financing account. This function is not applicable for Term Deposit-i Tawarruq (TDT-i) and Wafiyah Investment Account.
⬤
Once I have performed my BIMB Web transactions, can I have a transaction copy for my own record? How do I get my BIMB Web transaction copy?
Yes, you can. You may print a copy by clicking” Print” at the confirmation screen or you may also view our BIMB Web Transaction History which keeps your transaction for the last 3 months.
⬤
What is the transaction limit for the services available on BIMB Web?
Click below to find out more.
Take me there
⬤
I have successfully registered for my BIMB Web access, but a message appears on the screen which says, “Please update your mobile number at the nearest Bank Islam branch to perform financial transactions.”. What should I do?
You need to update your mobile number at your nearest Bank Islam branch.
⬤
How do I register my mobile number?
You can register, change or update your mobile number online or at any Bank Islam branch.
⬤
How do I change my daily online transaction limit?
  1. Login toBIMB Web and click “Settings”.
  2. Select “Transaction Limit Maintenance”.
  3. Enter your new Transaction Limit.
  4. Proceed with the instructions on the screen to complete the request.
⬤
Can I register an overseas mobile number?
Yes.
⬤
Can I change my mailing address for my individual account?
Yes, please login to BIMB Web > Click ‘Settings’ > select ‘Change Mailing Address’
⬤
Why do I receive an SMS after performing BIMB Web FIRST TIME USER registration?
The SMS is sent to you as a verification that you have successfully registered for BIMB Web. If you do not receive any SMS after your FIRST TIME USER registration, you need to register your mobile phone number at your nearest Bank Islam branch.
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Can I change my mailing address for my joint account?
No. Please visit any branch if you wish to change your mailing address for joint account
⬤
Can I download e-statement from BIMB Mobile?
e-statement service will be available soon. Alternatively, you can download it through Bank Islam BIMB Web.
Password and Security Settings
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Fraud Prevention and Security Tips
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Kill Switch
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Once Kill Switch is deactivated, can I still log in to my existing BIMB web?
No, your existing BIMB Web can no longer be used as one of the security measures. Kindly proceed to re-register for Internet Banking using the newly issued Debit Card-i number.
⬤
I received an SMS notifying that my Kill Switch has been activated but I did not perform this action. What should I do?
For immediate assistance, please contact our Bank Islam Contact Centre at 03-2690 0900. Alternatively, you have the option to visit any Bank Islam branch for further support.
⬤
Can I perform cash withdrawal from ATMs using my Debit Card-i after initiating Kill Switch?
You will not be able to perform cash withdrawal using your Debit Card-i after you have initiated Kill Switch.
⬤
How do I deactivate Kill Switch?
To deactivate Kill Switch, you must visit any Bank Islam branch. We will verify your profile and take necessary actions to uplift the Kill Switch status on your account. Your existing Debit Card-i can no longer be used hence a new card is required.
⬤
I suspect that I have been scammed. What should I do?
If you notice any suspicious/unauthorised transactions or suspect that you’ve fallen victim to an online scam, you should immediately use the Kill Switch to protect the funds in your account. Then, immediately call Bank Islam Contact Centre at 03-26900900 or the National Scam Response Centre at 997 (8:00am to 8:00pm daily) to make a report.
⬤
What will happen to my account if I do not deactivate Kill Switch?
The account will remain blocked. We assure you that your money will remain secure in your bank account. To ensure smooth transaction and payment processes, we strongly advise you to visit the nearest branch to request deactivation of the Kill Switch feature.
⬤
What is Kill Switch?
Kill Switch is a feature that can be activated if you have been scammed or suspected that you have fallen victim to an online scam. It is a self-service security feature to block all access to BIMB Web, BIMB Mobile, BIMB Biz app, accounts, and debit cards. Once the Kill Switch is activated, your accounts and access to BIMB Web, BIMB Mobile and BIMB Biz app will be blocked, and debit cards will be terminated immediately. No transactions can be performed, whether digitally, through ATM, or at branch. Recurring or scheduled fund transfers will also be suspended.
⬤
If I have activated the Kill Switch, would it cancel my scheduled payments and online transactions?
Yes, if you have activated the Kill Switch, it will cancel your scheduled payments and online transactions.
⬤
I accidentally activated the Kill Switch, what should I do?
To deactivate Kill Switch, kindly visit any Bank Islam branch.
⬤
What is the benefit of performing Kill Switch?
You can protect your funds immediately and prevent further unauthorised transactions if you suspect that you have been scammed as online scammers will no longer have access to your accounts. This will enhance your online banking security as reactivation will require a verification process to be undertaken at Bank Islam branch.
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Where can I find Kill Switch and how to activate it?
Here are the steps to find and activate the Kill Switch feature. BIMB Web i) Log into BIMB Web (https://www.bankislam.biz) ii) Next to the User Guide, click on " Kill Switch" at the top of the menu. iii) Click on “Start Kill Switch”. iv) Select ID Type and provide ID Number. v) Verify your Kill Switch request by entering the One-Time Password (OTP) code. vi) Kill Switch request is considered successful when you receive an SMS notification and acknowledgement is displayed on screen. BIMB Mobile i) Launch BIMB Mobile app. ii) Select Kill Switch menu. This will redirect you to Bank Islam Internet Banking. iii) Next to the User Guide, click on " Kill Switch" at the top of the menu. iv) Click on “Start Kill Switch”. v) Select ID Type and provide ID Number vi) Verify your Kill Switch request by entering the One-Time Password (OTP) code. vii) Kill Switch request is considered successful when you receive an SMS notification and acknowledgement is displayed on screen. BIMB Biz i) Launch BIMB Biz app. ii) Select the Kill Switch option (located below the Forgot Password menu). This will redirect you to Bank Islam Internet Banking. iii) Next to the User Guide, click on " Kill Switch" at the top of the menu. iv) Click on “Start Kill Switch”. v) Select ID Type and provide ID Number vi) Verify your Kill Switch request by entering the One-Time Password (OTP) code. vii) Kill Switch request is considered successful when you receive an SMS notification and acknowledgement is displayed on screen.
⬤
I am unable to activate Kill switch, what should I do?
If you are unable to activate Kill Switch, you should immediately call Bank Islam Contact Centre at 03-26900900 or the National Scam Response Centre at 997 (8:00am to 8:00pm daily) to make a report. Alternatively, please visit any Bank Islam branch for further support.
Cooling Off
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Online Access Activation
⬤
Who is required to perform activation for online access?

Activation is required for:

  1. New users who have recently registered for BIMB Web.
  2. Existing customers of BIMB Web who are new users of the BIMB Mobile app.
  3. Existing customers of BIMB Web who have installed the BIMB Mobile app on a new mobile device.

Note: Existing users who are already using these services are not required to perform activation.

⬤
What is online access activation?
Online access activation is a security measure implemented to ensure that only authorized users can access their banking transactions through BIMB Web and BIMB Mobile. It adds an extra layer of protection to safeguard your financial information.
⬤
How do I activate my online access?

You need to complete the required steps for first-time setup for Internet Banking or GO by Bank Islam before you can activate your online access.

You can activate your online access through any of these three options:

Go to any Bank Islam ATM/CRM:

  1. Insert your debit or credit card into the ATM/CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select ‘Online Access Activation’.
  5. Complete the activation process.

Visit any Bank Islam branch:

  1. Fill out and submit the Activation Request Form.
  2. The branch will process your activation request.

Email Contact Center:
This option is available specifically for overseas customers. Please email Bank Islam Contact Center at contactcenter@bankislam.com.my or for instant support, connect with Chatbot Adam at www.bankislam.com.

Note: The cooling-off period starts immediately after the activation process has been successfully completed.

BIMB Secure
⬤
What is BIMB Secure?
BIMB Secure is an authentication method to authorise transactions initiated from BIMB Web and BIMB Mobile.
⬤
How should I authorise the transaction that I have performed through BIMB Web via BIMB Mobile?

Perform the following steps for BIMB Secure:

  1. Launch BIMB Mobile.
  2. Select Quick Menu.
  3. Select BIMB Secure.
  4. Verify the transaction details.
  5. Once verified, select ‘Confirm’.
  6. Enter the six (6) digits of random number displayed on your mobile device screen.
  7. Authorization process is completed.
⬤
Do I need to register for BIMB Secure?
No. It will be activated automatically after your first-time setup of BIMB Mobile.
⬤
Can I perform transaction above RM10,000 via BIMB Mobile?
Yes, now you can perform transaction above RM10,000 via BIMB Mobile.
Transfer
DuitNow
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How much are the transaction charges for DuitNow Transfer?
Click below to find out more.
Take me there
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Can I register my international mobile phone number?
No, international number is not allowed at the moment.
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Can I perform DuitNow Favourite Accounts Maintenance via BIMB Mobile?
Yes, you can perform DuitNow Favourite Accounts Maintenance via BIMB Web and BIMB Mobile.
⬤
What if the mobile number displayed via BIMB Mobile is not my mobile number?
Kindly go to any Bank Islam branch to update your mobile number. Once updated, please go to BIMB Mobile Mobile Banking to register your DuitNow ID.
⬤
Where can I register DuitNow ID?

You may register DuitNow ID via the following channels:

  1. BIMB Web
  2. Automated Teller Machine (ATM)
  3. BIMB Mobile
  4. Branches
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Can I save any DuitNow ID as one of my favourite recipients via BIMB Mobile?
Yes, you can save any DuitNow ID as your favourite recipient via BIMB Web and BIMB Mobile.
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Can I change the account tagged to my DuitNow ID?
Yes. You can change the account tagged to your DuitNow ID.
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What document do I need to bring if I want to register or maintain my DuitNow ID?
It depends on the type of ID you used to register your account with Bank Islam. You are required to bring the supporting document that matches the DuitNow ID you wish to create/maintain. Please refer to list of allowable DuitNow ID in Question 2 (General) of this FAQ.
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I have recently changed my mobile number, but my previous mobile number was my DuitNow ID. What should I do?

You need to deregister your DuitNow ID and go to a Bank Islam branch to update your mobile number. Only mobile numbers that match Bank Islam’s records are allowed to be registered as DuitNow ID for mobile numbers.

After the branch has updated your mobile number, you can re-register your new mobile number as your DuitNow ID at the following channels:

  1. BIMB Web
  2. Automated Teller Machine (ATM)
  3. BIMB Mobile
  4. Branches
⬤
Can I tag the same DuitNow ID with another bank?
No, DuitNow ID can only be used at one bank at a time.
⬤
What is DuitNow ID?
DuitNow ID is a unique identifier that can be used as an alternative to a person’s account numbers when making funds transfers or payments. Consumers and business owners will first need to nominate their DuitNow ID and tag them to their chosen bank account number. The list of DuitNow IDs to choose from, by order of customer type are as follows.Please refer - The following transactions will be impacted by the cooling-off period. Click below to find out more.
Take me there
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Where can I check my transaction status after I made the DuitNow transfer?
Login to BIMB Web. Go to My Accounts > BIMB Web Transaction History and select DuitNow Transfer.
⬤
Can I schedule a future dated and recurring transfer with DuitNow?
Yes. You can set future date and recurring for DuitNow Transfer at BIMB Web.
⬤
What is DuitNow?
DuitNow is a real-time online fund transfer service that provides consumers and business owners options to transfer money using an account number or ID called DuitNow ID. With DuitNow ID, consumers and business owners no longer need to divulge their bank account numbers, which in itself is harder to remember and not always readily available. DuitNow is an industry wide initiative led by PayNet, whose main shareholder is Bank Negara Malaysia (BNM).
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How can I ensure that I am transferring to my intended recipient?
The recipient’s name will be displayed during confirmation of transfer. It is important that you verify the Recipient Name prior to confirming the transaction.
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What should I do if my Passport Number has changed?

You need to deregister your DuitNow ID and go to a Bank Islam Branch to update your Passport Number. Then, you can re-register your new Passport Number as your DuitNow ID at the following channels:

  1. BIMB Web
  2. Automated Teller Machine (ATM)
  3. BIMB Mobile
  4. Branches
⬤
Can I link all of my DuitNow ID to one receiving account?
Yes, you can link all your DuitNow IDs to one account.
⬤
Do I need to fill in any form to register or maintain my DuitNow ID?
You are required to complete the form provided by our Customer Service Representative at branch for registration or maintenance of DuitNow ID.
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What are the types of DuitNow transfer currently available?

There are 2 types of DuitNow transfer:

  1. Transfer to DuitNow ID (Proxy)
  2. Transfer to account number
⬤
What happens if I received error message when I try to register or perform maintenance of my DuitNow ID?
If you encounter any error during registration or maintenance of DuitNow ID, please report it to Bank Islam Contact Center at 03-26 900 900.
⬤
What if the mobile number displayed via BIMB Web is not my mobile number?
Kindly go to any Bank Islam branch to update your mobile number. Once updated, please go to BIMB Web to register.
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What is the maximum daily transaction limit for DuitNow?
Please refer - https://uat.gobybankislam.com/info-tables#duitnowmaxlimit
Take me there
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Can I save any DuitNow ID as one of my favourite recipients via BIMB Web?
Yes, you can save any DuitNow ID as your favourite recipient.
DuitNow QR
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Are there any charges for using DuitNow QR?
There are no charges imposed to customer for using DuitNow QR.
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May I know why at times I don’t have to enter the amount to be paid?
This is because the recipient has already fixed the amount to be paid. Hence, when you scan the DuitNow QR Code, you will be making a payment for the exact amount. The amount will be displayed on the screen for your confirmation.
⬤
I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?
Please show the successful notification to the merchant for payment confirmation. Merchant also could check his/her own transaction history to find out if the payment has been made.
⬤
What are the functions available for DuitNow QR?

There are two (2) types of functions available:

SCAN & PAY

This is a merchant-presented QR Code whereby Mobile Banking users scan any DuitNow QR supported static/dynamic QR Code to perform QR payment. The source account for this is via current account and savings account.

SCAN ME

This is a Person-to-Person transfer (P2P QR) function whereby the recipient generates a QR Code and presents it to the sender/payer to scan and perform an electronic money transfer. This function is available and interoperable between the Bank Islam Mobile Banking app and other banks or eWallet apps which support DuitNow QR.

⬤
What is DuitNow QR?
DuitNow QR is Malaysia’s National Quick Response (QR) Standard which was established by PayNet under the Bank Negara Malaysia Interoperable Credit Transfer Framework (ICTF). It enables customers to make payment from any participating banks or e- wallet mobile apps.
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What happens if the amount transferred for P2P QR was wrong due to either the sender or recipient?
Kindly settle the dispute with each other directly. Any settlement of discrepancies shall be between you and the sender/recipient. Both parties are allowed to make settlements based on arrangements as deemed fit, appropriate, and agreed by both parties. If there is a need for further investigation, kindly report this matter to our Contact Centre at +603 26 900 900 for calls or write into contactcenter@bankislam.com.my
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How do I know if the payment was successfully made and debited from my account?
Once you have scanned a QR code and made a payment, you will receive a push notification on the successful status of payment. You will also see an acknowledgement page regarding the successful status of payment. Alternatively, you may check the transaction history for successful payments made or click on “Inbox” to check payment status.
⬤
What happens if I lose my mobile phone?
Please call our Contact Centre at +603 26 900 900 to have your BIMB Mobile temporarily suspended.
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Can another person(s) leverage on my app to use DuitNow QR?
No, you should not allow anyone to use your app and DuitNow QR. The app is solely for your own usage. Best practices should be upheld at all times to safeguard your DuitNow QR from being abused by another person.
⬤
Which debiting account can I choose for DuitNow QR?
You can choose either from your current account, savings account, or transactional investment account.
⬤
What is my daily limit and how is the security in place?

No-password limit can be set up to RM250 daily. For example, if you set your no-password limit to RM50, you can scan a QR code to pay without any biometric or password up to RM50 in total.

*Maximum limit per day for P2P and Point-of-Sales (POS) Transaction:

  1. Resident: RM50,000.00
  2. Non-Resident: RM10,000.00

The default limit for P2P transaction is RM5,000.00 and is also subject to the 3rd party transfer limit set by you.

⬤
I can’t perform any transaction through DuitNow QR. What should I do?

If you’re facing issues with DuitNow QR, please try any of these methods:

  1. Restart device - Many common issues can be fixed by turning off and restarting the device.
  2. Check data connection – A strong internet connection (Wi-Fi or mobile data) is required to use the app. Re-launch the app when the internet connection is good.
  3. Check device’s available storage – If the storage space is low, please uninstall other apps or delete items like pictures or videos to free up space. The problem could also be attributed to multiple suspended apps running in the background. Please close unused apps to free up memory and resources.
  4. Clear cache and data - Clear cache and data on the App Store or Google Play Store application and try to download the app again.
  5. Update to the latest version of the BIMB Mobile or uninstall and re-install the app.
⬤
How do I know my payment status?
After you have made the payment, the status will be displayed on the screen, and you will also receive a notification via push notification. Alternatively, you may view the transactions in your account history.
⬤
Who can use DuitNow QR?

All new and existing BIMB Mobile users with the latest version of the BIMB Mobile app (V.2.2.8 and above).

How to check your Mobile Banking app version:

  1. Launch the app.
  2. At the front page, select the Menu button; the version is indicated at the bottom.
  3. You may download the latest version from Google Play, App Store, or Huawei App Gallery.
⬤
Do I need to key in my password every time I launch and use DuitNow QR?

No. However, below are instances where a password is required:

  1. First-time setup of Scan QR
  2. Change of DuitNow QR settings including payment limit and default account.
  3. QR payment of more than RM250 per transaction or exceeding RM250 in total or if the transaction amount exceeds the no-password limit set by you.
⬤
What are the safety measures to be taken before proceeding with the DuitNow QR transaction?

You are required to ensure the following:

  1. Check the amount to be paid.
  2. Check the merchant’s details (business name) before proceeding with the DuitNow QR transaction.
⬤
What are the minimum requirements to use DuitNow QR?

The minimum requirements of using the DuitNow QR are as follows:

  1. BIMB Mobile app is downloaded on your smartphone.
  2. Your smartphone must not be jailbroken or rooted.
  3. Internet connection
  4. The operating system of the smartphone must be iOS 10 and above or Android version 5 and above.
  5. Registered for DuitNow QR
⬤
Where can I use DuitNow QR?
Look out for a DuitNow QR code standee at participating merchant outlets, and you can also use DuitNow QR at all participating local and overseas merchants displaying the "DuitNow QR" logo. Additionally, you can make payments to any person who can generate a DuitNow QR code using participating bank apps and eWallet mobile apps. Click the link for the full list of DuitNow participants
Take me there
⬤
Why is my payment being rejected?

Your payment may be declined due to these reasons:

  1. Insufficient balance in your account.
  2. Poor internet connectivity.
  3. Merchant’s DuitNow QR service has been deactivated.
⬤
How does DuitNow QR differ from the existing QR payments offered by banks and e-Wallet providers?
DuitNow QR allows interoperability between all participating banks and e-wallets which means you can just use one app to scan DuitNow QR code provided by any of the participants. With that, merchants can just display one QR code to their customers.
⬤
How long will it take to process DuitNow QR?
DuitNow QR payments/transfers will be processed immediately
⬤
How do I safeguard my DuitNow QR from being abused?

You can prevent others from using your DuitNow QR by following these simple guidelines:

  1. Ensure your device is protected with biometric, PIN, or pattern.
  2. Do not save any other biometrics except your own on your mobile devices.
  3. Do not leave your device unattended.
  4. Set your DuitNow QR limit based on your comfort level.
  5. Regularly check your account activity for any discrepancies or unauthorized transactions.
⬤
What are services available for DuitNow QR?

Below are services that are available for DuitNow QR:

  1. Scan seller’s or other person’s DuitNow QR code to pay or transfer funds.
  2. Generate a QR code to receive money from another person.

More new features will be introduced soon.

⬤
What are the security features in place?
You can set your preferred daily transaction limit from RM0 to RM50,000. However, there is a cumulative limit that you can set to enable authentication for your transaction. Password or biometric is required to proceed with DuitNow QR if more than RM250 per transaction. Below the cumulative limit, no authentication required.
⬤
What if the price displayed on my screen is different from what the merchant had agreed on?
Please confirm with the merchant if the information shown is not reflected accurately. Should there be any discrepancies, request the merchant to regenerate a new code and scan again.
DuitNow Request
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Can I reject a DuitNow Request?
Yes, you can reject the request.
⬤
What is the maximum number of DuitNow Request that I can send?
DuitNow Request can be sent up to a maximum of 20 pending requests at a time. For example, if you currently have 20 pending requests, you can only send another request if the earlier request have been completed.
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Can I share the receipt as the proof of my DuitNow Request and its payment?
Yes, you can. After each successful DuitNow Request or payment, you can share the receipt by clicking the 'Print' button at the bottom of the acknowledgement page.
⬤
What is “Allow Partial Payment”?
Requestor can allow Payer to pay the requested amount partially by ticking ‘Allow Partial Amount’ box in the DuitNow Request, hence the Payer will be able to pay less or equal to the requested amount. The request will be considered as completed once the Payer made the payment regardless of whether the payment amount is less than or equal to the requested amount.
⬤
What is DuitNow Request?
DuitNow Request is a collection service available via Bank Islam Internet Banking which allows individuals to send a digital payment request to collect funds from a Payer.
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How do I know if my DuitNow Request was successful?

Requestor
You will receive an email notification on the successful status of DuitNow Request. You will also be able to view the successful status at the acknowledgement page in Internet Banking.

Payer
If the Payer’s bank is Bank Islam, the Payer will be notified via email. For other banks, the notification will be based on the respective bank’s notification type.

⬤
I noticed that the amount is sometimes editable when I accept (i.e. make payment) a DuitNow Request. Why is that so?
This is applicable if the Requestor allows partial payment to be made by the Payer, subject to the nature of payment and the Requestor's plan.
⬤
Would I be charged for using DuitNow Request?
No. It is absolutely free.
⬤
Is there any expiry date for DuitNow Request?
Yes, there is. The DuitNow Request will expire after 7 days if the Payer does not make any payment.
⬤
How quickly does DuitNow Request transfer occurs?
DuitNow Request will be processed immediately, and Requestor will receive money in their bank account instantly upon the Payer's payment.
⬤
How can I request a payment using DuitNow Request?

Login to your Bank Islam Internet Banking and make a DuitNow Request to an account number of any banks or one of the Payer's IDs below:

  1. Mobile number
  2. NRIC number
  3. Passport number
  4. Army ID / Police ID
  5. Business registration number (only SSM-registered businesses)
⬤
Is there any limit for DuitNow Request?

Maximum limit per day:

  1. Resident: RM50,000.00
  2. Non-Resident: RM10,000.00

However, the default limit is RM5,000.00 and is subject to the 3rd party transfer limit set by the Payer. To increase the daily limit, please go to Internet Banking > Setting > Transaction Limit Maintenance.

⬤
What is the type of account that can be used to pay to Requestor?
All types of banking accounts (savings accounts, current accounts, and transactional investment accounts) can be used to pay except term deposit accounts.
⬤
Do I need to register for DuitNow Request?
No registration is required to make a DuitNow Request. However, you need to perform a one-time set up for your receiving account.
⬤
I need help with my DuitNow Request. Who can I contact?
You can call our Call Centre at 03 26900 900 or email contactcenter@bankislam.com.my for assistance.
DuitNow AutoDebit Consent Registration
⬤
What is DuitNow AutoDebit Consent Registration?
DuitNow AutoDebit registration is a consent registration for the preferred merchant to collect recurring payments from customer.
Interbank GIRO (IBG)
⬤
What is Interbank GIRO (IBG)?
Interbank GIRO (IBG) allows funds/repayments to be transferred from any of your banking account(s) with Bank Islam Malaysia Berhad to another person’s or entity’s account/card in another Bank in Malaysia provided it is within the Service Provider’s network. Click (https://www.bankislam.com/personal-banking/services/interbank-giro-ibg/) to view the Interbank GIRO (IBG) processing time and funds availability. Note: Customer has an option to request receiving bank to validate the recipient’s ID by selecting the ID type and enter the recipient’s ID when performing IBG. This information will be validated, and ID type selected by you is for the receiving bank’s information only.
Payments
Prepaid Reloads
⬤
Is reload amount automatically credited to my mobile?
Prepaid Reload Services via ATM is a PIN-less and the reload amount will be automatically credited to your mobile. Meanwhile, the Prepaid Reload Services via BIMB Web and BIMB Mobile is a PIN-less and PIN.
⬤
What if I wrongly keyed in the mobile number or selected the wrong Telco and the transaction was successful. Can I cancel the transaction or request for refund?
No, if you have confirmed the purchase when confirmation screen is prompted, the transaction cannot be cancelled and there will be no refunds.
⬤
What is the daily transaction limit for purchase of Prepaid Reloads via ATM?
The daily transaction limit for purchase of Prepaid Reloads is up to RM250.00 per channel per day.
⬤
Is there any fee charge for Prepaid Reload Services via Bank Islam ATMs?
There is no fee charge for Prepaid Reload Services via Bank Islam.
⬤
What if I do not receive the reload after 30 minutes?
If you do not receive the reload after 30 minutes, please contact our Contact Centre at +603-26 900 900.
JomPAY
⬤
Can I set a future dated payment ?
Yes, you are able to schedule a payment to occur on a future date via BIMB Web or BIMB Mobile.
⬤
What is Biller Code?
A Biller Code is a unique number to identify a JomPAY Biller.
⬤
Why is my payment rejected?

Your payment may be rejected due to one of these reasons:

  1. Insufficient balance in your account
  2. Poor internet connectivity
  3. Biller’s JomPAY service has been deactivated
  4. Payment amount exceeds payment limit for the day
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Is there a limit for JomPAY payment?
Some Billers may impose a limit on the amount payable via certain accounts such as Credit Card accounts. Additionally, since JomPAY transactions are performed via Internet or Mobile Banking, the following daily limit is applicable for JomPAY payment. Click below to find out more.
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What should I do if I made an incorrect payment amount?
If you are at the Biller’s premise, kindly settle the dispute with the merchant directly. Any settlement of discrepancies shall be between you and the Biller. Both parties are allowed to make settlements based on arrangement as deemed fit, appropriate, and agreed by both parties. If there is a need for further investigation, kindly report this matter to our Contact Centre at +603 26 900 900 for calls or email to contactcenter@bankislam.com.my.
⬤
Is JomPAY free?
Yes, JomPAY is absolutely FREE for customers who are making bill payments.
⬤
Do I have to register before making payments with JomPAY?
No registration is required with JomPAY. However, you must have Internet or Mobile Banking access at one of the 42 banks. For more information on obtaining Internet or Mobile Banking access, please contact our Contact Centre at +603 26 900 900.
⬤
What can JomPAY do for me?
With JomPAY, you can pay any bill through the Internet or Mobile Banking service of 42 banks in Malaysia using funds from your Savings, Current, Transactional Investment or Credit Card accounts. It’s fast, safe, and convenient. You can refer to JomPAY website for list of participating banks and JomPAY services at the link
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How long does it take for my payment to go through?
If you make a JomPAY payment before 17:00 on a Banking Business Day, the Biller will receive payment on the same day. If you make a JomPAY payment after 17:00, the Biller will receive payment on the next Banking Business Day. If you make a payment on a non-Banking Business Day, such as on a weekend or a public holiday, the Biller will receive payment on the next Business Day. The cut-off time may vary and is subject to change from time to time according to PayNet. For latest information on the cut-off time, kindly refer to teh link.
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What is JomPAY?
JomPAY is Malaysia’s national bill payment scheme established and operated by Payments Network Malaysia Sdn Bhd (PayNet), under Bank Negara Malaysia with the participation of banks and large billers. JomPAY establishes an accessible bill payment eco-system for consumers, banks and billers, where customer of 42 banks in Malaysia can pay bills anywhere and anytime. JomPAY allows customers to pay bills of registered billers via banking channels and/or mobile applications. For businesses and billers, using JomPAY to collect payments from customers saves time and money, improves cash flow and makes reconciliation of incoming payments easier.
⬤
What is Ref-1?
Ref-1 is a unique number used by your Biller to identify you or your bill. Ref-1 is printed next to the JomPAY logo on your bill.
⬤
I have received a successful notification for my payment, but the Biller claimed they did not receive it. What should I do?
Please show the successful notification to the Biller for payment confirmation. Biller could also check its own account transaction history with Biller’s bank to find out if the payment has been made successfully.
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How is JomPAY different from existing Bank Islam’s bill payment service?
At present, the number of Billers available for you to pay differs significantly across banks in Malaysia. You may not be able to make payments to a Biller if the Biller is not available in BIMB Web and BIMB Mobile channels. JomPAY creates an accessible and inclusive bill payment eco-system for consumers, banks and billers so that all JomPAY Billers are available to all customers of 42 banks in Malaysia.
⬤
How do I make payment via JomPAY?
Just look for the JomPAY logo on your bill or invoice and log in to BIMB Web and BIMb Mobile to make payment. Enter the JomPAY Biller Code and Reference Number (Ref-1) with payment made from your Current, Savings, Transactional Investment and Credit Card account.
⬤
Why does Ref-1 change in some subsequent bills/invoices?
Ref-1 could be either fixed or variable depending on the needs of Billers. In most cases, Ref-1 is fixed.
⬤
How do I know if the payment was successfully made and debited from my account?
Once you have made a payment, you will receive a push notification via BIMB Mobile app and to your registered email address on the successful status of the payment. You will also see an acknowledgement page regarding the successful status of the payment. Alternatively, you may also check the account history for successful payments made from BIMB Web and BIMB Mobile app.
JomPAY QR
⬤
What are the safety measures to be taken before proceeding with the JomPAY QR transaction?

You are required to ensure the following:

  1. Check the amount to be paid
  2. Check the biller’s details (business name) before proceeding with the JomPAY transaction
⬤
Do I need to key in my password every time I launch and use JomPAY QR?

No. However, below are instances where a password is required:

  1. First-time setup of Scan QR
  2. Change of QR settings including payment limit and default account
⬤
What should I do if I made an incorrect QR payment amount?
If you are at the Biller’s premise, kindly settle the dispute with the merchant directly. Any settlement of discrepancies shall be between you and the Biller. Both parties are allowed to make settlements based on arrangement as deemed fit, appropriate, and agreed by both parties. If there is a need for further investigation, kindly report this matter to our Contact Centre at 603 26 900 900 for calls or email to contactcenter@bankislam.com.my.
⬤
How do I know if the payment was successfully made and debited from my account?
Once you have scanned a QR code and made a payment, you will receive a push notification on the successful status of payment. You will also see an acknowledgement page regarding the successful status of payment. Alternatively, you may check the transaction history for successful payments made or click on “Inbox” to check payment status in BIMB Web or BIMB Mobile.
⬤
What is JomPAY QR?
JomPAY QR is a QR code provided by billers that allows you to pay your bills using your mobile phone quickly and easily. Simply scan the static or dynamic QR code, which contains the Biller Code, Recipient Reference Number (RRN) and payment amount, typically found on your bill or invoice. This eliminates the need to manually enter payment details, saving you time and effort.
⬤
How long does it take for my payment to go through?
If you make a JomPAY payment before 17:00 on a Banking Business Day, the Biller will receive payment on the same day. If you make a JomPAY payment after 17:00, the Biller will receive payment on the next Banking Business Day. If you make a payment on a non-Banking Business Day, such as on a weekend or a public holiday, the Biller will receive payment on the next Business Day. The cut-off time may vary and is subject to change from time to time according to PayNet. For latest information on the cut-off time, kindly refer to the link.
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How do I use JomPAY QR to pay bills?
After you have registered, just click on “Scan QR” and scan any JomPAY QR on you bills or invoices.
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Are there any charges for using JomPAY QR?
There are no charges for using JomPAY QR to pay bills.
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May I know why at times I don’t have to enter the amount to be paid?
This is because the Biller has already fixed the amount to be paid. Hence, when you scan the JomPAY QR Code, you will be making payment for the exact amount. The amount will be displayed on the screen for your confirmation.
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How does JomPAY QR differ from the existing QR payments offered by banks and e-Wallet providers?
JomPAY QR includes your unique RRN (which appears as Ref-1 and Ref-2 on your bill/invoice) so you don’t have to manually key in the required details for payment. Existing QR payments offered by banks typically enable payments or transfers to merchants or individuals.
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I have received a successful notification for my payment, but the Biller claimed it did not receive it. What should I do?
Please show the successful notification to the Biller for payment confirmation. Biller could also check its own account transaction history with Biller’s bank to find out if the payment has been made successfully.
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Do I need to register to use JomPAY QR?
No, you do not have to register for JomPay QR. However, you need to register DuitNow QR to enable QR scan before using JomPAY QR. The source account for JomPAY QR refers to the preferred account during DuitNow QR registration. If you have registered to use DuitNow QR before, this step is no longer required. To register for DuitNow QR, just click on “Scan QR” at GO by Bank Islam app and follow the instructions on your screen.
⬤
Why is my payment rejected?

Your payment may be rejected due to one of these reasons:

  1. Insufficient balance in your account.
  2. Poor internet connectivity.
  3. Biller’s JomPAY service has been deactivated.
  4. Payment amount exceeds payment limit for the day.
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Who can use JomPAY QR?

All new and existing BIMB Mobile users with the latest app version (V.3.2.05 and above). How to check your app version:

  1. Launch GO
  2. On the front page, select the Menu button; the version is indicated at the bottom.

You may download the latest app version from Google Play Store, Apple App Store, and Huawei AppGallery.

Bill Payments
⬤
What if the reload amount is not what I have requested (for e.g. purchased RM50) but receive RM30)?
If you notice the reload received differs from what you have purchased, please contact our Contact Centre at +603-26 900 900.
⬤
Which channels can I use to pay my bills with Bank Islam?

You can pay your bills through the following channels:

  1. SST terminals (ATM/CDM)
  2. BIMB Web
  3. BIMB Mobile
  4. Branch
  5. Auto Debit
⬤
Are there any fees for using the Bill Payment Service?
Yes, fees for the Bill Payment Service range from RM 0.00 to RM 0.50, depending on the payment method and biller.
⬤
Can non-Bank Islam customers use the Bill Payment Service?
Yes, non-Bank Islam customers can also use this service to pay their bills through the channels mentioned above.
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Who are the Bill Payment Service Providers available through Bank Islam?
You can view the full list of Bill Payment Service Providers by clicking here.
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What is the Bill Payment Service offered by Bank Islam?
Bank Islam's Bill Payment Service allows both Bank Islam customers and non-customers to pay various bills, such as utility bills, fees, deposit unit trusts, and more. The service is available through multiple channels.
FPX
⬤
What types of FPX?
  1. Business to Consumer (B2C): This model facilitates payments by retail customers. It allows individuals with an Internet Banking account at an FPX participating bank to pay for goods/services or bills online.
  2. Business to Business (B2B): This model is designed for corporate customers. It allows businesses or organizations with a corporate Internet Banking account to make payments or purchase goods/services online. This option enables faster payments and is easy to set up.
⬤
When is the FPX service available?
FPX is available 24 hours a day, 7 days a week. However, availability to the customer is subject to the customer’s Internet Banking service.
⬤
Who facilitates FPX?
FPX is facilitated by Payments Network Malaysia Sdn Bhd (PayNet), a subsidiary of Bank Negara Malaysia. For more details, you can visit by the link.
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What are the fees and charges for using FPX?
  1. FPX (B2C): RM0.50 – RM2.00 per transaction
  2. FPX (B2B): RM1.00 – RM3.00 per transaction
⬤
What are the transaction limits for payments via FPX?
  1. Retail/Personal Banking Account: The minimum limit per transaction is RM1.00, and the general maximum amount is RM30,000 per transaction.
  2. Company/Corporate Banking Account: The minimum limit per transaction is RM2.00, and the general maximum amount is RM1,000,000 per transaction.

Note: The above transaction limits are subject to the customer’s individual Internet Banking limit with their bank, whichever is lower.

⬤
What is FPX?
FPX is an online payment gateway that facilitates interbank transfers when customers make payments for their online purchases. For businesses, FPX enables you to accept payments online, helping you to sell and grow your business efficiently.
Services
Saving/Current/Investment Account Opening Online
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Debit Card-i Maintenance
⬤
What can I do with Card Not Present (CNP) / Online Purchase Activation or Deactivation?
This is to enable or disable the online purchase function of the Debit Card-i.
⬤
What are the services I can perform with Debit Card-i Maintenance via BIMB Web?

The services available for Debit Card-i Maintenance are as follows:

  1. Debit Card-i Cancellation
  2. Debit Card-i Transfer Daily Limit
  3. Card Not Present (CNP) / Online Purchase Activation or Deactivation
  4. Overseas Transaction Enablement or Disablement
  5. Retail Purchase Daily Limit (Contact)
  6. Retail Purchase Daily Limit (Contactless)
  7. Retail Purchase (Contactless) Maximum Amount Per Transaction
  8. Debit Card-i Activation
  9. Debit Card-i Set PIN
  10. Debit Card-i Replacement
⬤
What can I do with Debit Card-i Cancellation?
If your Debit Card-i is lost or stolen, you can cancel by performing Debit Card-i Cancellation via BIMB Web and your card will be cancelled immediately, and the card can no longer be used.
⬤
What can I do with the Retail Purchase Daily Limit (Contactless)?
This is to change the daily limit of the Debit Card-i transaction made via a card terminal for contactless payment. If you select RM0.00, the function will be disabled.
⬤
What can I do with Oversea Transaction?
This is to enable or disable the oversea transaction function of the Debit Card-i.
⬤
What can I do with Debit Card-i Activation?
If you get a new Debit Card-i, you may activate the card using Debit Card-i Activation via BIMB Web.
⬤
What can I do with Retail Purchase (Contactless) Maximum Amount Per Transaction?
This is to change the maximum amount per transaction of the Debit Card-i made via card terminal for contactless payment.
⬤
Can I replace expired Debit Card-i via Internet Banking?
No, you may replace/renew expired Debit Card-i at any Bank Islam branch.
⬤
What can I do with Debit Card-i Transfer Daily Limit?
This is a set up to change the transfer limit of the Debit Card-i for transactions performed on ATM.
⬤
What can I do with Debit Card-i Set PIN?
You may set or change your Debit Card PIN Number via BIMB web. If you forget your PIN Number, you may reset it using this service as well
⬤
What can I do with Debit Card-i Replacement?

You may replace your debit card if it falls under any of the following conditions:

  1. Due for expiry (i.e., before the expiry month/year stated on the Debit Card-i).
  2. Retained in ATM.
  3. Faulty or broken.
  4. Not working as intended.
  5. Physically too old.

There are three (3) card types available for you to choose from:

  1. Bank Islam Visa Debit Card-i.
  2. Bank Islam Visa Tabung Haji Debit Card-i.
  3. Bank Islam Visa Team Harimau Debit Card-i.

Note: RM12 will be charged for replacement of the card due to loss, theft, or damage.

For more information on applicable fees and charges, you may refer to this page.

The new Debit Card-i will be delivered to your address within 7 to 10 working days, and the delivery will be completely free of charge.

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Financing-i & Credit Card-i Application via BIMB Web
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ASNB
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Quick Transfer
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What is Quick Transfer?
Quick Transfer is a new feature which simplifies the steps for online transactions by not requiring customers to provide an additional authentication to approve transactions below RM250.00. With this feature, BIMB Web users are no longer required to provide BIMB Secure authentication while BIMB Mobile app users are no longer required to provide a password to log in.
⬤
What if I have to perform a transaction which amount is more than the daily cumulative limit?
Once you have exceeded the maximum daily cumulative limit, the transaction will need to be authenticated by BIMB Secure or BIMB Web password (for transactions via BIMB Mobile app). You may refer to https://www.bankislam.com/personal-banking/services/go-secure/ for more information on BIMB Secure
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What are the services applicable for Quick Transfer?

Quick Transfer is currently applicable for the following services:

  1. DuitNow QR
  2. JomPAY
  3. Sadaqah
  4. Bill Payment
  5. Prepaid Reload
  6. DuitNow Transfer
  7. 3rd Party Fund Transfer
  8. Payment to Credit Card-i and Financing Account
⬤
What if I perform a transaction but the service is not part of the service available for Quick Transfer?
For transactions via Internet Banking, you need to verify the security authentication by BIMB Secure once prompted by the system. You may refer to the link for more information on BIMB Secure. For transactions via BIMB Mobile app, you need to provide your BIMB Web password to approve the transaction (below RM250.00).
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⬤
What is Quick Transfer Limit?
Quick Transfer Limit is a new limit maintenance feature made available under Setting via Quick Transfer Daily Limit in the BIMB Web and BIMB Mobile app. Click below to find out more.
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Tabung Haji
⬤
How long will my Tabung Haji statement history be available for viewing via BIMB Web?
Tabung Haji Statement History will be available via BIMB Web for viewing and retrieval up to a maximum period of 3 months.
⬤
How many persons can I submit together for Hajj Registration?
You can register up to ten (10) persons at the same time.
⬤
What type of Tabung Haji transfer that I can perform via BIMB Web?

You can perform the following Tabung Haji transfers in Bank Islam Internet Banking:

  1. Bank Islam Account to Own Tabung Haji Account
  2. Bank Islam Account to Third Party Tabung Haji Account
  3. Tabung Haji Account to Own Bank Islam Account
  4. Tabung Haji Account to Third Party Bank Islam Account (This service is temporarily disabled until further notice)
  5. Tabung Haji Account to Own Tabung Haji Account
  6. Tabung Haji Account to Third Party Tabung Haji Account
⬤
Can I set future date or recurring transfer for Tabung Haji transaction?
Yes, you can set future date or recurring transfer for Tabung Haji transaction.
⬤
What should I do when the following error message “Transaction rejected, TH profile not updated” is displayed on the ATM/CRM screen?
Tabung Haji transaction is rejected / is not permitted because Your Tabung Haji account profile needs to be updated. Please contact Tabung Haji Contact Centre: 03-6207 1919 or visit any Tabung Haji Branch to update your profile.
⬤
What are the Tabung Haji services offered?

Services offered via BIMB Web and BIMB Mobile:

  1. Tabung Haji Balance Inquiry
  2. Tabung Haji Statement History
  3. Tabung Haji Fund Transfer
  4. Tabung Haji Favourite Accounts Maintenance
  5. Link your own / child Tabung Haji account with / from the Debit Card-i (This service is temporarily disabled until further notice)
  6. Delink your own / child Tabung Haji account with / from the Debit Card-i (This service is temporarily disabled at BIMB Mobile until further notice)
  7. Hajj Registration (Self and for other people)
  8. View and Print/Share Hajj Registration Slip

Services offered at Bank Islam ATM/CRM:

  1. Link your own / child Tabung Haji account with your Debit Card-i
  2. Cash Withdrawal from your Tabung Haji account
  3. Tabung Haji Balance Inquiry
  4. Tabung Haji Fund Transfer
  5. Hajj Registration (Self)

Services offered at Bank Islam CRM:

  1. Tabung Haji Balance Inquiry
  2. Cash Deposit to own/third party Tabung Haji Account
⬤
Is there any service charge fee imposed on each TH transaction?
Yes. There are fees charged for certain transactions. Details are as follows. Click below to find out more.
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What are the ASNB services that can be transacted via Bank Islam BIMB Web?
The following are the ASNB services that can be transacted online: - i) Link or delink ASNB account. ii) Balance enquiry of ASNB unit trust account including their ASNB minor account(s). iii) View last five (5) ASNB transactions history of own/minor account(s). iv) Add or remove 3rd party ASNB account from Favourite list. v) Subscribe additional ASNB unit trust fund(s): • Transfer Funds from Own Savings/Current/Investment Account to ASNB Own/Minor Account • Transfer Funds from Own Savings/Current/Investment Account to ASNB 3rd Party Account
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Can I view my child’s Tabung Haji account in BIMB Web?
Yes, you may view your child’s Tabung Haji account via Internet Banking, ATM/CRM or over the counter (OTC) at any Bank Islam branches after you linked the account.
⬤
What is the daily transaction limit for 3rd Party Account Tabung Haji Transfer?
Click below to find out more.
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⬤
What if I need to transact more than the BIMB Web daily maximum transaction limit?
You may transact via over the counter at any Bank Islam branch.
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Can I delink the Tabung Haji Account from Bank Islam Debit Card-i at Bank Islam ATM/CRM?

No, you cannot delink the Tabung Haji Account from Bank Islam Debit Card-i at Bank Islam ATM/CRM. However, you can delink the Tabung Haji Account from Bank Islam Debit Card-i at any Bank Islam branch or Bank Islam Web. This service is temporarily disabled at GO by Bank Islam until further notice.

Note:

  1. Debit Card-i linked to a TH Account with status Closed/Dormant/Deceased/Conversion of Child Account will be auto delinked in the Tabung Haji system.
  2. You will not be able to view the auto-delinked TH account via ATM/CRM, BIMB Web, and BIMB Mobile.
  3. All transfers or deposits to a TH beneficiary account under the above-mentioned categories/status will be rejected (including recurring and future-dated transactions for BIMB Web & BIMB Mobile). The TH account owner/heir must visit a TH branch for further action.
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What should I do when the following error message is displayed on the BIMB Web screen or on BIMB Mobile? [E5800H9016] - Sorry your TH Profile needs to be updated. Please contact TH Contact Center at 03-6207 1919 before you can perform this transaction.
Tabung Haji transaction is rejected / is not permitted because Your Tabung Haji account profile needs to be updated. Please contact Tabung Haji Contact Centre: 03-6207 1919 or visit any Tabung Haji Branch to update your profile.
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Can I link third party Tabung Haji account with my Bank Islam Debit Card-i?
No, it is not possible to perform linking to third party Tabung Haji account.
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What should I do when the following error message is displayed on the SST receipt? Response Code: AB108 Reason: TRX NOT PERMIT
Your transaction is not permitted by Tabung Haji as your Tabung Haji account profile has not been updated. Please contact Tabung Haji Contact Centre: 03-6207 1919 or visit any Tabung Haji Branch to update your profile
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What are the requirements to use Tabung Haji services via BIMB Web/ BIMB Mobile/ ATM/ CRM?

To use Tabung Haji services, you:

  1. Must be 18 years and above:
    1. Must have an active Bank Islam current/savings/transactional account (Not applicable to sole proprietors).
    2. Must have a Bank Islam Debit Card-i.
    3. Must have an active individual Tabung Haji account.
  2. Must link your Bank Islam Debit Card-i to your Tabung Haji account, including the TH account of children aged below 18 years old under your custody.
  3. The maximum number of Tabung Haji accounts allowed to be linked is 8 accounts (including children accounts under your care).
⬤
What are Tabung Haji services?
Tabung Haji services are provided to facilitate Bank Islam and Tabung Haji customers to perform various transactions at their convenience via BIMB Web, BIMB Mobile and Automated Teller Machine (ATM)/ Cash Recycler Machine (CRM).
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What is the daily transaction limit for transfer of Tabung Haji Own Account (Tabung Haji to Tabung Haji Own Account)?
Click below to find out more.
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MyDebit Secure (CNP/ Card Not Present)
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Who can use MyDebit Secure?
All Bank Islam Debit Cardholders, except for minor (child) cardholder.
⬤
Are there any fees charged if I use MyDebit Secure?
Bank Islam does not charge any fees when you make payment using MyDebit Secure.
⬤
What is the limit for MyDebit Secure payment?
The daily transaction limit is a combined limit with your Debit Card-i Purchase (Contact) limit. Click below to find out more.
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How do I change my limit?

The daily limit can be changed to a maximum amount through the following channels:

  1. By walk-in at any Bank Islam branches.
  2. By contacting the Bank Islam Contact Centre at 03-26 900 900 for assistance.
  3. By BIMB Web (https://www.bankislam.biz): Go to 'Settings' and select 'Debit Card-i Maintenance’.
  4. By Bank Islam ATM or CRM: Select 'Bank Islam' > 'Others' > 'Debit Card-i Maintenance’.
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Who can I contact if I have a question about my purchase using MyDebit Secure?
If you have any questions regarding your purchase made using MyDebit Secure, you can reach out to the merchant (seller) for assistance. If your query is related to the usage of your Debit Card-i with MyDebit Secure, you can contact Bank Islam Contact Centre at 03-26 900 900 for assistance.
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How do I register or update my mobile phone number in order to receive the OTP?
To use My Debit Secure, you do not need to register. But you have to ensure your mobile phone number is updated in banking system. You can register, change or update your mobile number at any Bank Islam branch.
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Should I perform activation to enable MyDebit CNP if I’ve done before for Card-Not-Present under Visa scheme?
No, the activation is applicable for both schemes (Visa & MyDebit) Card-Not-Present services.
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Do I have to register before making payments with MyDebit Secure?
No registration is needed to use MyDebit Secure. However, you must first enable the Card-Not-Present (CNP) function on your Bank Islam Debit Card-i before using it for online purchases or e-commerce payments.
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How can I enable the CNP function on my Debit Card-i?

You can enable the CNP function through the following channels:

  1. BIMB Web (https://www.bankislam.biz): Go to 'Settings', select 'Debit Card-i Maintenance’, and choose ‘Card-Not-Present (CNP) / Online Purchase Activation’.
    Note: To enable CNP via Bank Islam Internet Banking, customers must download the GO apps to approve CNP activation through GO Secure.
  2. Bank Islam ATM or CRM: Select 'Bank Islam' > 'Others' > 'Debit Card-i Maintenance'.
  3. Bank Islam Branches or Bank Islam Contact Centre at 03-26 900 900.
Take me there
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What will happen if I exceed the maximum number of OTP attempts?
If you exceed the maximum number of allowed OTP attempts, you will be unable to proceed with your online purchase payment via MyDebit Secure. In this case, please contact the Bank Islam Contact Centre at 03-26 900 900 for assistance.
Setup and Login
BIMB Mobile Account Setup
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Can I use the application on the same mobile device for multiple User IDs?
No. One User ID for one mobile device only.
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How do I sign up?

After downloading BIMB Mobile, you will need to perform registration using your existing BIMB Web User ID, password, and your Identification Card (IC) / Identification Document (ID) number in order to bind your device with your IB User ID.

For existing Bank Islam BIMB Web users:

  1. Enter your User ID and password.
  2. Enter your IC/ID number.

If you do not have a User ID, you must first register for BIMB Web through BIMB Web. For the next login, you can use your fingerprint (if your mobile device is supported by fingerprint authentication security feature) to access BIMB Mobile. Otherwise, you can login by using your existing BIMB Web password.

Note: After completing the first-time setup as a new user for BIMB Mobile, activation of your access is required before you can perform any banking transactions. Activation can be done at the Bank's ATM machines, at branches or via the Contact Center (for customers overseas or those without access to branches and ATM machines).

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How do I activate BIMB Mobile after first-time setup?

You need to ensure you have downloaded and completed the first-time setup as a new user for BIMB Mobile before you can activate your online access. You can activate BIMB Web by proceeding with the following steps:

Acttion via ATM/ CRM

Visit any Bank Islam ATM/ CRM:

  1. Insert your debit or credit card into the ATM/ CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select “Online Access Activation”.</st
  5. Complete the activation process.

Activation at Branch

Visit any Bank Islam branch:

  1. Fill out and submit the activation request form.
  2. The branch will process your activation request.
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Can I login on BIMB Web And BIMB Mobile at the same time?
No. You can only login on one channel at a time.
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Do I need to login every time I want to use the application?
Yes. You are required to login using your password to access BIMB Mobile or use your biometric to have quick access to your account summary via the application (provided that your mobile device supports this authentication security feature).
BIMB Web Account Setup
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What are the requirements to create Password?
Password must consist of 8 to 18 alphanumeric characters, you may also include special characters.
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What are the requirements I need to sign up for BIMB Web?

To sign up for Bank Islam BIMB Web, you:

  1. Must be 18 years and above.
  2. Have an Individual Current/Savings Account; or Have Sole Proprietor Account.
  3. Have Bank Islam ATM/Debit Card.
  4. Have ATM PIN.
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What are the requirements to create USER ID?
USER ID must consist of 6 to 10 alphanumeric characters, no special characters are allowed.
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How do I perform first-time BIMB Web registration using Credit Card-i?

Please follow the following steps:

  1. Login to https://www.bankislam.biz
  2. Click FIRST TIME USER.
  3. Read on ‘Terms and Conditions of Access and Use of Website’.
  4. Tick the box below to acknowledge the T&C and click Continue.
  5. Select Bank Islam Credit Card-i and click Continue.
  6. Key in your Bank Islam Credit Card-i Number and PIN.
  7. Click Continue.
  8. Complete all the information required on the page such as User ID, Password, E-mail, and Mobile Number.
  9. Proceed to set up your Private Word and select ONE Private Image.
  10. Set up your Secret Question and provide your Secret Answer (Please make sure you remember all 3 questions and answers).
  11. Click Submit.
  12. Review the details displayed and click Confirm to complete your request.
  13. Once completed, you will be directed to the acknowledgement page that confirms the status of your request.
  14. Then, you may proceed to login to your BIMB Web.
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How to sign-up for BIMB Web?

Just follow these simple steps:

  1. Login to BIMB Web
  2. Click “FIRST TIME USER".
  3. Read the Terms and Conditions.
  4. Click at ATM/Debit Card.
  5. Enter your ATM/Debit Card 16-digit number and ATM PIN.
  6. Create USER ID, Password, and other details on the screen.
  7. Confirm the information and click “Confirm”.
  8. You have successfully signed up for Bank Islam BIMB Web.
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How do I activate BIMB Web after first-time setup?

You need to ensure you have downloaded and completed the first-time setup as a new user for BIMB Mobile before you can activate your online access. You can activate BIMB Web by proceeding with the following steps:

Activation via ATM/CRM

Visit any Bank Islam ATM/CRM:

  1. Insert your debit or credit card into the ATM/CRM.
  2. Enter your 6-digit PIN to access the main menu.
  3. Select ‘Others’.
  4. Select “Online Access Activation”.
  5. Complete the activation process.

Activation at Branch

Visit any Bank Islam branch:

  1. Fill out and submit the activation request form.
  2. The branch will process your activation request.
Biometric Login – Quick Touch/ Face ID
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How do I activate Quick Touch/ Face ID?
You can activate Quick Touch/ Face ID during first time login or at Manage Menu > Login & security > Biometric Login.
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Which device supports Quick Touch?
Devices that have built-in fingerprint authentication capability.
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Which device supports Face ID?
Devices that have built-in facial recognition and authentication capabilities.
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What happens if I cannot login using Quick Touch/ Face ID?
You can login using your password.
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What is Quick Touch/ Face ID?
Quick Touch/ Face ID are forms of biometric authentication using fingerprint/ facial identity verification for speedy access to your account summary.
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Can I use Quick Touch/ Face ID to perform monetary transaction in application?
No. Quick Touch/ Face ID function allows you to view your account summary only.
Miscellaneous
Common Issues and Solutions
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What should I do when I see this message appeared “Invalid User Information”?
Call our Contact Center at 03 2690 0900 or email us contactcenter@bankislam.com.my for assistance.
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This message appeared “You have already registered. Kindly proceed to login” when I perform BIMB Web registration. What should I do?
The system detected that you have already registered for Bank Islam BIMB Web. If you still remember your USER ID and Password, kindly proceed to Login button. If you have forgotten your password, kindly proceed to “Forgot Password” to update your password. However, you will need a valid USER ID, Bank Islam ATM/Debit Card number and ATM PIN to reset your password. (You may refer to question no. 26 for further detail) If you have forgotten your USER ID, call our Contact Center at 03 2690 0900 for further assistance.
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What do I need to do if I forgot my BIMB Web User ID?
Call our Contact Center at 03 2690 0900 to delete your BIMB Web access and perform FIRST TIME USER registration. For your security, you are not allowed to register using your old BIMB Web USER ID or Password.
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What do I need to do in the following situations?; a) I forgot my BIMB Web Secret Questions and Secret Answers?; b) I have entered incorrect Secret Answers three (3) times and my BIMB Web account has been locked?; c) If my BIMB Web account is locked?; d) I see the message “[E3**] We are unable to process your request” or “[E5**] We are unable to proceed with your transaction”?
You need to call our Contact Center at 03 26 900 900 for further assistance.
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What do I need to do if I forgot my BIMB Web Password?

If you have forgotten your Password, kindly proceed to Forgot Password to update your password. However, you will need an active User ID, Bank Islam Credit Card-i / Debit Card-i, and PIN to reset your password.

Follow the steps below:

  1. Login to BIMB website and click “BIMB Web Login” tab.
  2. At the User ID page, click “Forgot Password / User ID”.
  3. Enter your BIMB Web “User ID” and click “Continue” to proceed to the next page.
  4. Enter your “Credit Card-i / Debit Card-i No.” followed by your “PIN” and click “Continue” to proceed to the next page.
  5. Upon acceptance of the correct information, enter your new “Password” and “Confirm Password”, which must consist of 8 to 18 alphanumerical characters and may include special characters.
  6. Click “Submit” to proceed to the next page.
  7. Click “Confirm” to process the password reset request.
  8. Proceed to login using your USER ID and Password.
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What should I do if I fail 3 times on login attempts and was locked out from my BIMB Web account?
Please call our Contact Centre at 03 2690 0900 for further assistance.
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What will happen if I enter the wrong password for 3 consecutive times?
Your User ID will be blocked. To unblock, please call Bank Islam Contact Centre at 03-26 900 900.
Contact Information
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Who do I call for assistance?
Call our Bank Islam Contact Center at 03 2690 0900 or email us at contactcentre@bankislam.com.my for assistance.